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  1. Jira Service Management Cloud
  2. JSDCLOUD-8120

Make approval step respect workflow conditions

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    • Resolution: Unresolved
    • Approvals
    • 47

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      Currently, approvals in workflows ignore conditions when transitioning to approved/not approved statuses.

      For example, let's say the following workflow condition gets added to additionally filter list of approvers:

      This condition won't be evaluated against workflow transition and the button will still be visible for users who don't belong to the group.

      This currently works as designed, but it would be beneficial to implement support for additional workflow condition so that the users can refine their approval steps and modify the process according to their needs.

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            [JSDCLOUD-8120] Make approval step respect workflow conditions

            Michele Liberman added a comment -

            We get approvals with incorrect dates and details as there is no conditions.

            At the least the conditions should be removed from approvals steps as otherwise it leaves us searching for why its not working for ages.

            Michele Liberman added a comment - We get approvals with incorrect dates and details as there is no conditions. At the least the conditions should be removed from approvals steps as otherwise it leaves us searching for why its not working for ages.

            Mason Crouse added a comment -

            Yes, not sure why Conditions aren't respected when an Issue is in the Status with an approval added to it

            Mason Crouse added a comment - Yes, not sure why Conditions aren't respected when an Issue is in the Status with an approval added to it

              jdcruz Jason D'Cruz
              vromero Victor Romero
              Votes:
              31 Vote for this issue
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              30 Start watching this issue

                Created:
                Updated: