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  1. Jira Service Management Cloud
  2. JSDCLOUD-809

Flagging VIP Customers as ... VIPS

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi - need the ability to deliminate high priority customers when they or someone on their behalf logs a ticket through the Portal. There seems no way to flag an account as VIP, and it won't work by having a tickbox "VIP" since the list is determined by the IT Service Desk, not the end customer. Any help as this needs to be built into the SLAs for tickets as well.

              Unassigned Unassigned
              09bbda873945 jon-paul cameron
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