If you translate Service Desk statuses but the agent and the customer use different languages, the status name that is used on the customer notification, is the Agent one.
- Have a customer and an agent with different languages
- Translate your workflow statuses
- Transition the ticket to one of these statuses and verify the customer notification
- The status name in the notification will be translated to Agent's language and not customer language.
Status names used in customer notification is customer language.
Status name used in customer notification is agent language.
Currently there is no known workaround for this behavior. A workaround will be added here when available