Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8081

Translated status doesn't work in customer notifications

    XMLWordPrintable

    Details

      Description

      Summary

      If you translate Service Desk statuses but the agent and the customer use different languages, the status name that is used on the customer notification, is the Agent one.

      Steps to Reproduce

      1. Have a customer and an agent with different languages
      2. Translate your workflow statuses
      3. Transition the ticket to one of these statuses and verify the customer notification
      4. The status name in the notification will be translated to Agent's language and not customer language.

      Expected Results

      Status names used in customer notification is customer language.

      Actual Results

      Status name used in customer notification is agent language.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        Attachments

          Activity

            People

            Assignee:
            Unassigned Unassigned
            Reporter:
            rbaldasso Rodrigo Baldasso
            Votes:
            10 Vote for this issue
            Watchers:
            14 Start watching this issue

              Dates

              Created:
              Updated: