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  1. Jira Service Management Cloud
  2. JSDCLOUD-7997

Adding comment with jsdPublic set to false does not hide comment in Service Desk projects

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    Description

      Summary

      Add new comment to a service desk issue:

      REST API v2:

      {
      	"body": "Anne this is commentt",
      	"jsdPublic": false
      }
      

      V3:

      {
          "body": ""{
              "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "text": "Anne this is comment",
                  "type": "text"
                }
              ]
            }
          ]"",
          "jsdPublic": false
          }
      }
      

      does not hide the comment:

      Workaround

      Use JSD Create request comment REST API: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-issueIdOrKey-comment-post.

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              Unassigned Unassigned
              acalantog Anne Calantog
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              Dates

                Created:
                Updated:
                Resolved: