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  1. Jira Service Management Cloud
  2. JSDCLOUD-7938

Have the ability to choose if the comment will be internal or shared with the customer from the board new issue view

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      Problem Definition

      When viewing a Jira Service Desk ticket from a board (kanban or scrum) and utilizing the new issue view, it is not possible to select if the comment is internal or shared with the customer.

      Suggested Resolution

      Have the ability to select if the comment will be internal or shared with the customer from the board (kanban or scrum) new issue view.

      Workaround

      Access the ticket directly from the Service Desk view.

        1. Screen Shot 2019-02-05 at 17.44.22.png
          Screen Shot 2019-02-05 at 17.44.22.png
          86 kB

              Unassigned Unassigned
              esantos@atlassian.com Eduardo Santos (Inactive)
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                Updated:
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