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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Customer Portal - Requests
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None
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1
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Severity 3 - Minor
Issue Summary
The "Contact us about" option is displayed even when there are no request types configured to the project.
Steps to Reproduce
- Create a new Service Desk project
- Remove all request types from the project
- Access the customer portal for that project
Expected Results
An empty portal will be displayed
Actual Results
"Contact us about" option is shown and it is not clickable
Notes
As some portals are used as a knowledge base repository where no ticket creation is required, the "Contact us about" option is giving a false impression where requests can be created.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available