Problem Definition

• There isn't a timestamp to track customer activities for portal-only customer accounts or Atlassian accounts used by Jira Software/core users
• When a customer sends in an email to make a comment or a new request - the current "last active" timestamp isn't updated

Suggested Solution

• Log/display information relating to a user's(customer's) last activity - new request creation, comment, etc.

Why this is important

• Admins need to know the date of a customer's last activity in order to maintain their userbase
• Allows admins to deactivate accounts based on last activity, i.e. has this customer created a request via email in the last 3 months?

Workaround

• None