Details
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Suggestion
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Resolution: Unresolved
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None
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232
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1
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Description
Problem Definition
Currently, email Group is not an actual email account and cannot be configured to be used for an email request.
Suggested Solution
Add the ability to configure email request using email Groups
Why this is important
Support implementations before using Jira Service Desk are already using email Groups as the email to retrieve support cases. This limitation would require a new email account as email Groups is not currently supported.
Attachments
Issue Links
- relates to
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JRACLOUD-43095 Allow the use of Google Groups for sending / receiving email within JIRA
- Gathering Interest
- mentioned in
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