Display requests for specific organizations only instead of all tickets created by the organization members in organization View Request

XMLWordPrintable

    • 2
    • 21

      Problem Definition

      The View open/closed requests in the organization list displays all requests created by the organization members instead of tickets shared with that organization.

      Suggested Solution

      Display the requests shared with the organization only.

      Why this is important

      Gives admins/agents a quick overview of the actual number requests created within a specific organization

      Workaround

      Use JQL to find shared with organization to find the correct number of tickets shared with organization members.

            Assignee:
            Vishwas Prasad
            Reporter:
            Nabil
            Votes:
            14 Vote for this issue
            Watchers:
            24 Start watching this issue

              Created:
              Updated: