Details
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Suggestion
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Resolution: Unresolved
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None
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0
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1
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Description
Problem Definition
The View open/closed requests in the organization list displays all requests created by the organization members instead of tickets shared with that organization.
Suggested Solution
Display the requests shared with the organization only.
Why this is important
Gives admins/agents a quick overview of the actual number requests created within a specific organization
Workaround
Use JQL to find shared with organization to find the correct number of tickets shared with organization members.
Attachments
Issue Links
- mentioned in
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