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  1. Jira Service Management Cloud
  2. JSDCLOUD-7806

Differentiate between Share with Customer button vs. Comment Internally

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      I would like to request either a differentiation between the Share with Customer Button vs. Comment Internally in ServiceDesk. Another option would be to add a second prompt before sending the email to the customer directly that would read "Confirm sending reply to customer."

       

      This would help as the buttons are quite similar visually yet produce entirely different outcomes and avoid confusion for our support staff. 

            [JSDCLOUD-7806] Differentiate between Share with Customer button vs. Comment Internally

            Samriddhi Saumya made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Samriddhi Saumya added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4591 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Samriddhi Saumya

            Jira Service Management Cloud team

            Samriddhi Saumya added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  https://jira.atlassian.com/browse/JSDCLOUD-4591 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Samriddhi Saumya Jira Service Management Cloud team
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            Samriddhi Saumya made changes -
            Link New: This issue duplicates JSDCLOUD-4591 [ JSDCLOUD-4591 ]
            Samriddhi Saumya made changes -
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              be84c1aabe25 Evette Telyas
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                Created:
                Updated:
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