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  1. Jira Service Management Cloud
  2. JSDCLOUD-7410

JSD sends validation email to an inactive customer

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      Summary

      When user had an account but never logged to a Portal and then was deactivated and now trying to Sing Up via Portal, JSD send a validation email with the newly generated token inside which is invalid.

      Steps to Reproduce

      1. Create a customer account
      2. Deactivate it
      3. As a user go to a Portal and try to sing up

      Expected Results

      Generic confirmation message is shown to the user. No email is sent

      Actual Results

      Validation emails is sent to a user. When he click on it he got a message "Link is bad"

      Nice to have

      Somehow inform admin/agent about such user's attempt. May be in audit logs

              Unassigned Unassigned
              aromanenko ari (Inactive)
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                Created:
                Updated:
                Resolved: