If I go to the portal and submit a ticket and type in an email address, I get a prompt that asks if I want to add the new email address as a  customer. However, if I raise a ticket within the help desk, say from a phone call, and try to type in the caller as a new customer, it prevents me from doing it. I have to back out, add the customer, then go back and change the reporter. Why can't we get a prompt to add the new email as a customer?