Problem Definition

Currently, there's no option to filter JIRA Service Desk incoming email based on email subject. There's an incident multiple issue created with a same email subject due to the user send multiple times.

Suggested Solution

It will be best if the email can have a customize filter. For example , if the email subject is same and the previous issue created with the same subject already closed or still open , then a new ticket created.

Why this is important

Provide flexibility to the administrator to control their incoming email.

Workaround

No workaround.