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  1. Jira Service Management Cloud
  2. JSDCLOUD-7030

Improve messaging surrounding "From:" address on customer notification emails

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      Problem Definition

      • It's not clear in the Project settings > Customer notifications page that the "From:" email address is changed on the Project settings > Customer notifications page

      Suggested Solution

      *  Add to the messaging on the Project settings > Customer notifications page to include something that reads like:

      You can allow Jira to send notifications from a custom 
      email address here: [Notifications|<notification_scheme_url>]
      

      ....or similar

      Why this is important

      • Allows us to provide more clarity on where customers can change the "From:" address on a customer(and also agent)notification

      Workaround

      Messaging is currently:

      Use this page to customize notifications that you send to customers about their requests and accounts. 
      To customize the notifications that go to agents and admins, head to the [Jira notification scheme|<notification_scheme_url>]
      

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen (Inactive)
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                Created:
                Updated:
                Resolved: