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  1. Jira Service Management Cloud
  2. JSDCLOUD-6991

Ability to set permission for Customer to view the issue request , but not able to create any issue from Customer Portal

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      Problem Definition

      Currently, there's no options to set customer permission only to let them view the request , but not able to create any ticket from Customer Portal.

      Suggested Solution

      Create a customer permission scheme for JIRA Service Desk project to control customer access.

      Why this is important

      Add flexibility to the project admin to control the customer permission.

      Workaround

      No workaround.

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated: