Allow to customize transition screen for Customer Portal

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      Problem Definition

      Currently, when customer transition from Customer Portal , a screen pop up and only "Comment" field exist. There's no way to customize the screen or remove comment field from the screen.

      Suggested Solution

      • Allow admin to customize transition screen for Customer Portal view.
      • Include Attachment field in the screen.

      Why this is important

      Admin required information from the customer when transitioning the ticket.

      Workaround

      No workaround

              Assignee:
              Unassigned
              Reporter:
              Atiqah Roslan
              Votes:
              138 Vote for this issue
              Watchers:
              111 Start watching this issue

                Created:
                Updated: