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  1. Jira Service Management Cloud
  2. JSDCLOUD-6677

Allow to customize transition screen for Customer Portal

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      Problem Definition

      Currently, when customer transition from Customer Portal , a screen pop up and only "Comment" field exist. There's no way to customize the screen or remove comment field from the screen.

      Suggested Solution

      • Allow admin to customize transition screen for Customer Portal view.
      • Include Attachment field in the screen.

      Why this is important

      Admin required information from the customer when transitioning the ticket.

      Workaround

      No workaround

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated: