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  1. Jira Service Management Cloud
  2. JSDCLOUD-6437

Allow delay for Customer Satisfaction

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, the Customer Satisfaction (CSAT) is immediately sent upon a "Resolved" status being reached. This, unfortunately, can be premature if the resolution is not accepted and the ticket is reopened. 

      If we were able to add a delay to the CSAT this can help reduce false and bad responses if the ticket was not actually resolved. 

       

              a620038e6229 Jehan Gonsalkorale
              8bb86b4b876d Cody Stevens
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