Attaching files from the customer portal results in server error 500

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    • Severity 2 - Major

      Attaching files from the customer portal results in server error 500. This happening across all JSD projects for all customers in some Jira Service Desk Cloud instances.

      Error in the UI:

      Cannot attach file \{finename.png}: Unknown server error (500).
      

            Assignee:
            Hoa Phan (Inactive)
            Reporter:
            Veera (Inactive)
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            2 Vote for this issue
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