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  1. Jira Service Management Cloud
  2. JSDCLOUD-6361

Agents are unable to view a customers activity from the ticket anymore

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    Description

      Summary

      Agents are unable to view a customers activity from the ticket anymore

      Steps to Reproduce

      1. View a ticket from the queue
      2. Hover your mouse over the reporter, on the popup, click on activity
      3. You are redirected to the customers profile with no activity stream or information

      Expected Results

      • A list of the customers recent activity is displayed

      Actual Results

      • Only the users profile is shown, with no recent activity

      Workaround

      • You can view the customers open and closed tickets from the Customers menu, but it still does not show recent history

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              Unassigned Unassigned
              dmark@atlassian.com Danny
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              Dates

                Created:
                Updated: