Summary

Agents are unable to view a customers activity from the ticket anymore

Steps to Reproduce

1. View a ticket from the queue
2. Hover your mouse over the reporter, on the popup, click on activity
3. You are redirected to the customers profile with no activity stream or information

Expected Results

• A list of the customers recent activity is displayed

Actual Results

• Only the users profile is shown, with no recent activity

Workaround

• You can view the customers open and closed tickets from the Customers menu, but it still does not show recent history