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  1. Jira Service Management Cloud
  2. JSDCLOUD-6339

Update Request Type automatically when issue type is moved

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    • Resolution: Duplicate
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    Description

      Request type is always No match if the issue type has changed by moving the ticket 

      Suggested solution

      Automatically update the request type corresponding to its issue type

      Workaround

      If the Move operation involves status changing, you can use the workaround below:

      1. The Request type Heartware problem is associated with the Issue type Problem.
      2. Create an automation rule like the one below and include all existing request types and issue types. Whenever the status of any issue changed, if the issue type is not matching with the request type, set it accordingly.

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        1. reqType.png
          reqType.png
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        2. rule.png
          rule.png
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              rcrossman@atlassian.com Rachel Crossman
              hchukwu hylz (Inactive)
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                Created:
                Updated:
                Resolved: