Currently, the Customer Portal focuses automatically to the first field where customers need to type, so if the request type has a description and the customer uses a screen reader, it does not read this field and the customer must use Tab to read all the fields.
Also, as mentioned on https://jira.atlassian.com/browse/JRACLOUD-67535, if the customer tries to create a field without filling all required fields, Jira does not warn what is the field, making customers to use Tab and listen to all fields again to review and try to find where the didn't add information.

It would be great if Jira has an option in the JSD (project level) to enable accessibility for a specific customer portal, so the focus could be added to the first field, even though the field is a description (text only).