Text copied from MS Powerpoint Get Converted into an Image When Pasted In JSD

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    • 1
    • Severity 3 - Minor

      NOTE: This bug report is for JIRA Service Desk Cloud.

      Summary

      Text copied from MS Powerpoint get converted into an image when pasted In JSD

      Environment

      • Chrome Version 66.0.3359.181 (Official Build) (64-bit) (MAC)
      • Safari Version 11.1 (13605.1.33.1.4) (MAC)
      • Jira Service Desk Application 3.3.0-OD-1000.3857.0

      Steps to Reproduce

      1. Open Chrome > access your instance
      2. Have a JSD project running (with description and attachment fields available)
      3. Open Powerpoint > Create a presentation or open default ones provided > Copy some text from the presentation
      4. Open Customer Portal > Go to create a new request
      5. Paste this table in the description field

      Expected Results

      • JIRA should paste the text within the description field.

      Actual Results

      • JIRA is attaching the text as an attachment (image).

      Workaround

      Copy the text from Powerpoint, paste it first into a simple text editor like notepad and then copy it again from the text editor and paste into JSD comments box.

              Assignee:
              Unassigned
              Reporter:
              Asim K (Inactive)
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              0 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: