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  1. Jira Service Management Cloud
  2. JSDCLOUD-6227

Include a Generic Account for Automation Actions

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Details

    • Suggestion
    • Resolution: Duplicate
    • Automation
    • None
    • 4

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    Description

      Problem Definition

      Customers who are using Jira Service Desk Automation for reminders in their Service Desk Projects would like the Automation to be run as a Generic User rather than the Project Default or the User who triggered the Action

      Suggested Solution

      Include a Generic User in Jira Service Desk that Automation can be run as rather

      Why this is important

      Some of the Automations that can be configured, like an SLA Alert, should be sent out as a "System Event" or with a Generic User Account so that the Issue History does not imply that a User performed the Action

      Workaround

      none

      Attachments

        Issue Links

          duplicates

          Suggestion - AUTO-70 More ways to work with default automation user / rule actor - provide a functional only user that can be used for running automated process, ability to set "Run as Assignee" as the default automation executor

          • Under Consideration

          Activity

            People

              Unassigned Unassigned
              scranford Shawn C
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              9 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: