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  1. Jira Service Management Cloud
  2. JSDCLOUD-6206

Allow Service Desk Customers to Subscribe to Linked Confluence KBs for Updates

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      Problem Definition

      Service Desk Admins would like for their Customers to be able to subscribe to their Confluence KBs for updates that they may make to their documentation
      Even if the Customer has been converted to an Atlassian account Customer, unless they are licensed in the instance for Confluence, they are unable to Watch the Pages

      Suggested Solution

      Include a Watch/Subscribe option in the Service Desk Portal that allows Customers to receive updates to KBs

      Why this is important

      Service Desk Admins would like a way to share updates with their Customers through their Confluence KBs

      Workaround

      None

              6cf75f652d57 Joseph (Inactive)
              scranford Shawn C (Inactive)
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                Created:
                Updated:
                Resolved: