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  1. Jira Service Management Cloud
  2. JSDCLOUD-6184

Company logos in notifications

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Sending an email usually would include a company logo, but I don't see any way to attach an image.
      Referencing an image from a public URL is not ideal and doesn't work for most email clients these days, looking unprofessional.

      Reporter: Doug
      E-mail: doug.finnie@flowz.co.uk

            [JSDCLOUD-6184] Company logos in notifications

            Matthew Hunter added a comment -
            Atlassian Update - April 9, 2021

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it.

            As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - April 9, 2021 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it. As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

            Robin Reidl (Inactive) added a comment - - edited

            Right now it generally needs to be publicly hosted.
            You can go to project settings → customer notifications → template. In the HTML they can add <img src=”url to the image”></img>

            ^This is from the JSD docs feedback collector. I added the above info to the docs, but some people would prefer not to do this, so I'm transferring it as a suggestion.

            Robin Reidl (Inactive) added a comment - - edited Right now it generally needs to be publicly hosted. You can go to project settings → customer notifications → template. In the HTML they can add <img src=”url to the image”></img> ^This is from the JSD docs feedback collector. I added the above info to the docs, but some people would prefer not to do this, so I'm transferring it as a suggestion.

              Unassigned Unassigned
              bhays Bryce Hays (Inactive)
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