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  1. Jira Service Management Cloud
  2. JSDCLOUD-6170

Provide the ability to control the recipients of comments on service desk tickets

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    Description

      Problem Definition

      Currently, it's not possible to choose the recipients of comments in Jira Service Desk tickets. There are only two options, Share with customer and Comment internally. Therefore there's no way to control the recipients of comments unless you add them as participants in the ticket.

      Suggested Solution

      Provide a way to choose more recipients to receive the notification from comments on tickets.

      Why this is important

      This can provide more flexibility in notifying certain users about a ticket without the need of adding them as participants in the request.

      Workaround

      None.

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            Unassigned Unassigned
            lfarias Luiz Farias (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: