Provide the ability to control the recipients of comments on service desk tickets

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      Problem Definition

      Currently, it's not possible to choose the recipients of comments in Jira Service Desk tickets. There are only two options, Share with customer and Comment internally. Therefore there's no way to control the recipients of comments unless you add them as participants in the ticket.

      Suggested Solution

      Provide a way to choose more recipients to receive the notification from comments on tickets.

      Why this is important

      This can provide more flexibility in notifying certain users about a ticket without the need of adding them as participants in the request.

      Workaround

      None.

            Assignee:
            Unassigned
            Reporter:
            Luiz Farias (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: