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  1. Jira Service Management Cloud
  2. JSDCLOUD-6126

It is necessary to use the customers's id in order to mention them in the portal

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      Summary

      In order to mention a customer in the a request in the customer portal, it is necessary to use 'username'. But since the customer migration, the username is a global id, which causes it to be not user friendly when performing the action.

      See the example:

      With the customer migration, it should be possible to mention the customer using the e-mail address, which is not working in the moment.

      Environment

      Jira Cloud

      Steps to Reproduce

      1. In the request page (portal view), type 'e-mail address', and click on add. It won't have any result;
      2. Now, try 'username' (the id). This is the only way to have it work currently.

      Expected Results

      It should be possible to mention the customer using e-mail address.

      Actual Results

      It is necessary to use the full id.

      Workaround

      Using the id will have the mention function work.

        1. Screen Shot 2018-04-23 at 8.34.45 AM.png
          Screen Shot 2018-04-23 at 8.34.45 AM.png
          68 kB

          Form Name

            [JSDCLOUD-6126] It is necessary to use the customers's id in order to mention them in the portal

            Andrea added a comment -

            Closing as a duplicate of JSDCLOUD-6119. Please watch that ticket for updates.

            Andrea added a comment - Closing as a duplicate of JSDCLOUD-6119 . Please watch that ticket for updates.

              Unassigned Unassigned
              lalmeida@atlassian.com Leonardo De Almeida
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: