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  1. Jira Service Management Cloud
  2. JSDCLOUD-6110

When raising a ticket through Widget, provide the ability to share the ticket with the user's Organization

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      Problem Definition

      If a customer is a member of an Organization, raising a ticket through the JSD Widget, it is not possible to automatically share the ticket with the Organization.

      Suggested Solution

      Provide the widget the ability to share the ticket to the customer's Organization.

      Why this is important

      When an existing user uses the widget, the ticket can be shared with other people from the organization, without the need of agents to do manual work.

              Unassigned Unassigned
              msatriya Sadiq (Inactive)
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                Created:
                Updated:
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