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  1. Jira Service Management Cloud
  2. JSDCLOUD-6103

Allow creating nested Request Types and Request Type Groups to show in customer portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      At the moment Jira Service desk only allows creating one layer of Groups for Request Types;

      So currently there only 2 layers - Group and Request Types inside the groups.

      What is being suggested in this feature request is that there are 3 layers, so that Customers are able to nest Groups and Request Types inside upper level Groups as follows:

       

       

       

       

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            [JSDCLOUD-6103] Allow creating nested Request Types and Request Type Groups to show in customer portal

              d0d1ba410583 Sushant Koshy
              soslopov Sergey
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                Created:
                Updated: