Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-6088

Send Request Created as a reply to the initial email sent which generates the request.

    XMLWordPrintable

Details

    • 0
    • 5
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem Definition

      Currently when an email is sent to the email request to create a request, the Request Created notification will be sent to the customers involved as a new thread instead of a reply to the sent email.

      Suggested Solution

      Send the Request Created email notification into the same email thread as the sent email which creates the request.

      Why this is important

      It is more natural for all the users involved to use the first thread instead of another which is initialized by Jira

      Attachments

        Activity

          People

            Unassigned Unassigned
            nmohdkhalid Nabil
            Votes:
            21 Vote for this issue
            Watchers:
            12 Start watching this issue

            Dates

              Created:
              Updated: