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  1. Jira Service Desk Cloud
  2. JSDCLOUD-6062

Add business days to time in status automation

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Component/s: Automation
    • Labels:
      None
    • UIS:
      1
    • Support reference count:
      2
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      Description

      Problem:

      Currently in the 'Time in Status' automation there is not a way to specify business days/hours. 
      When you use this status to close tickets or move them to an inactive queue it can cause issues over the weekend

      Desired Fix:

      Add an option under the time section in the automation to select business days
      Screenshot below to show example

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            Assignee:
            Unassigned
            Reporter:
            cstevens7 Cody Stevens (Community)
            Votes:
            17 Vote for this issue
            Watchers:
            14 Start watching this issue

              Dates

              Created:
              Updated: