Details
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Suggestion
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Resolution: Timed out
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0
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3
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Description
Problem Definition
Currently, for new customer account, it will have unique account id for username. Eventhough they allow using email when login customer portal , as for REST API call , it still need the unique id. Below is the example request:-
POST https://finalfantasy.atlassian.net/rest/servicedeskapi/request
{
"serviceDeskId": "5",
"requestTypeId": "20",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac"
},
"raiseOnBehalfOf":"qm:dfcd0bad-5d6d-4006-8708-bd21b8c96971:5abcf7d014de4535e1b5aeb5"
}
Suggested Solution
Allow "raiseOnBehalfOf" to use the email address.
Why this is important
Easier for admin to create issue via rest api.
Workaround
Use the Unique ID , instead of email address
Hi Everyone,
Thank you for previously raising this feature request and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.
Thank you again for providing valuable feedback to our team!
Vivek Kumar
Jira Service Management Cloud team
Attachments
Issue Links
- is related to
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JSDCLOUD-6098 Service Desk API won't create tickets on behalf of existing customers
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- Closed
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- mentioned in
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