Summary

When multiple attachments are uploaded with the same name from the portal, whilst each individual image is saved to Jira itself, in the customer portal the customer see's duplicate attachments of the first image uploaded - after saving that is, the preview shows as intended. Also in the comments on the Jira side the same attachment repeats itself like in the portal. But if you go to the attachment field of the issue you can see the individual images.

Presumably, because it looks for the image name, finds the first image with that name and re-uses the same image for each subsequent attachment. This is very confusing for customers who believe they uploaded the same image multiple times. This also makes it very difficult for the agent to know which attachments belong to which comment.

You notice this a lot when customers have to paste multiple screenshots into a ticket.

See attached screenshot from the portal. They are two separate images named 1.jpg but the customer see's a duplication of the first one.

Environment

Vertigo

Steps to Reproduce

1. From the customer portal upload multiple images with the same name
2. Notice the preview displays each individual image
3. Add the attachments
4. Now one attachment is repeatedly displayed for each image

Expected Results

Customer should see each individual image saved on their ticket.

Actual Results

Customer see's duplicates of the first image uploaded

Notes

Workaround

Saving the image first with a different name. Severly hampers users who paste a lot of screenshots.