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  1. Jira Service Management Cloud
  2. JSDCLOUD-6008

Stop Jira from adding participants automatically via Email

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    Description

      I would like to stop JIRA Sevice Desk from adding customers to the participants field of an issue automatically when an email request includes additional customers in the CC or TO fields. I would prefer our agents add them manually. Please advise.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Vivek Kumar
      Jira Service Management Cloud team

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          is duplicated by

          Suggestion - JSDCLOUD-4088 Prevent Service Desk Agents from Creating New Customers via CC on Email

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              Unassigned Unassigned
              gsenna Gabriel Senna
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