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  1. Jira Service Management Cloud
  2. JSDCLOUD-6000

Options to create list of field for Customer Portal form based on Organization

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    Description

      Problem Definition

      Currently, customer portal form only can be set based on Request Type. It will be better if admin can have another layer of field configuration that is based on Organization.

      Suggested Solution

      Have another option in Request Type field configuration. Allowing to set field based on Organization

      Why this is important

      Allow admin to have a different form for each organization

      Workaround

      No workaround

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Vivek Kumar
      Jira Service Management Cloud team

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            Unassigned Unassigned
            nroslan Atiqah Roslan
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            Dates

              Created:
              Updated:
              Resolved: