Summary

Images in Knowledge Base (KB) articles / pages rendered in the Customer Portal are displayed cropped if they are too wide

Environment

Customer Portal

Steps to Reproduce

• Create a page in Confluence and added an image with 1547px.
• Create a project
• Linked pages to the KB Service Desk Project
• Visualize the page in the Customer Portal

Customer Portal

Confluence

Expected Results

Jira Service Desk's customer portal should resize the image to fit in the page.

Actual Results

Jira Service Desk's customer portal does not resize the image to fit in the page.

Workaround

The image is only cropped beyond 600px wide. So if you reduce the size of your image width to 600px it will display correctly in the portal (note: lightbox feature to maximise the image fullscreen doesn't work in the portal either)