Summary

When creating and assigning an issue at the same time it can happen that an SLA does not start.

Note this behaviour is not deterministic and so probably very hard to reproduce.

Steps to reproduce

1. Create a standard Service Desk project with standard Time to resolution SLA (Starts on issue create and stop on resolution)
2. Configure the project to auto assign issues to the project lead
3. Create a new ticket

Expected behaviour

The SLA metric is started for the new created ticket.

Actual result

The SLA metric is not started for the new created ticket

Workaround

Create the ticket and then assign the ticket in a second step.