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  1. Jira Service Management Cloud
  2. JSDCLOUD-5966

Ability to store information about Organizations

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      Summary

      There is currently no way to store additional information about Organizations. It would be useful for organizing all the organizations and keeping track of additional information about each organization, like who created, deleted, and the date created/deleted.

      Suggestion

      Allow the storage of additional information for organizations. This can be via properties, key-value pair, or anything else. These should also be searchable via the Issue Navigator if possible

            [JSDCLOUD-5966] Ability to store information about Organizations

            Mariano added a comment -

            Thanks so much for your response 7b31a70af17e ! I am sorry it was my mistake I thought this issue was for DC version, my bad and sorry!

            Mariano added a comment - Thanks so much for your response 7b31a70af17e ! I am sorry it was my mistake I thought this issue was for DC version, my bad and sorry!

            Peter D added a comment -

            81219b9b971b see my comment below. This is available now.

            Peter D added a comment - 81219b9b971b see my comment below. This is available now.

            Mariano added a comment -

            vwong@atlassian.com  any updates?

            Mariano added a comment - vwong@atlassian.com   any updates?

            Cam S added a comment -

            Not sure if my thoughts can be done as part of this request or if a new one needs to be raised.

            We can now enable Customer Service Management which allows us to organise and set custom fields on these Organisations, is it possible to pull the job title for the customer from their Jira Profile also any contact information for that user too.

            It would also be good if we can use Smart Values for the organisation fields

            Cam S added a comment - Not sure if my thoughts can be done as part of this request or if a new one needs to be raised. We can now enable Customer Service Management which allows us to organise and set custom fields on these Organisations, is it possible to pull the job title for the customer from their Jira Profile also any contact information for that user too. It would also be good if we can use Smart Values for the organisation fields

            ByteBlend Apps added a comment -

            I've implemented the small plugin for this - https://marketplace.atlassian.com/apps/1233707/extended-organization-for-jsm?hosting=cloud&tab=overview

            Currently, users can store info about Organization industy and type.

            More options are in progress.

            ByteBlend Apps added a comment - I've implemented the small plugin for this - https://marketplace.atlassian.com/apps/1233707/extended-organization-for-jsm?hosting=cloud&tab=overview Currently, users can store info about Organization industy and type. More options are in progress.

            Peter D added a comment - - edited

            I just found out you can now do this on cloud

            Just enable Customer service management in Features in project setttings

            Peter D added a comment - - edited I just found out you can now do this on cloud Just enable Customer service management in Features in project setttings

            Kévin LE HELLEY SIX added a comment -

            We are also interested by this feature. A simple key-value store attached to an Organization and usable in queries, configurable in UI (and usable in automation, so that the value for a key could be put in a standard field so as not to impact the existing tools and ticket view) would be great for simple use-cases.

            Kévin LE HELLEY SIX added a comment - We are also interested by this feature. A simple key-value store attached to an Organization and usable in queries, configurable in UI (and usable in automation, so that the value for a key could be put in a standard field so as not to impact the existing tools and ticket view) would be great for simple use-cases.

            Abigail Leta added a comment -

            +1

            Abigail Leta added a comment - +1

            elina added a comment -

            +1

            elina added a comment - +1

            Klára Laura Zikešová added a comment -

            +1

            One our customer would like to match an internal team (group) who cares about particular organization, so it could work similarly like component lead for components, for example; to provide notification to the team about their customers/organization etc. - each team cares about different customer organizations...

            Klára Laura Zikešová added a comment - +1 One our customer would like to match an internal team (group) who cares about particular organization, so it could work similarly like component lead for components, for example; to provide notification to the team about their customers/organization etc. - each team cares about different customer organizations...

              vwong@atlassian.com vwong
              tbehm@atlassian.com Thiago Behm.
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                Created:
                Updated: