SLA report displaying tickets without SLA

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    • 4
    • Severity 3 - Minor
    • 1

      Summary

      SLA report displays all tickets including ticket which do not have any SLA

      Steps to Reproduce

      1. Create an SLA for Time to First Response with a goal
        • Priority: Critical, Goal: 2H, Calendar: 24/7 Calendar (Default)
        • Priority: All remaining Issues, Goal: no target, Calendar: 24/7 Calendar (Default)
      2. Create an issue with Priority: Low
      3. Create a report with Series: Time to first response (Avg.), Filter by specific issue priority = Low

      Expected Results

      Issue does not have any SLA. Issue does not appear in SLA report for Time to first response

      Actual Results

      Issue does not have any SLA. Issue appears in SLA report for Time to first response

      Workaround

      No workarounds

              Assignee:
              Unassigned
              Reporter:
              Nabil
              Votes:
              2 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: