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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Reports
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4
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Severity 3 - Minor
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1
Summary
SLA report displays all tickets including ticket which do not have any SLA
Steps to Reproduce
- Create an SLA for Time to First Response with a goal
- Priority: Critical, Goal: 2H, Calendar: 24/7 Calendar (Default)
- Priority: All remaining Issues, Goal: no target, Calendar: 24/7 Calendar (Default)
- Create an issue with Priority: Low
- Create a report with Series: Time to first response (Avg.), Filter by specific issue priority = Low
Expected Results
Issue does not have any SLA. Issue does not appear in SLA report for Time to first response
Actual Results
Issue does not have any SLA. Issue appears in SLA report for Time to first response
Workaround
No workarounds