Image will not load on knowledge base article from the customer portal due to special characters (known failing when "[" and "]" are in the image filename)

Summary

When an image on a Confluence page contains a special character, it will not load in the knowledge base of JIRA Service Desk from the customer portal.
Note: it will load correctly if viewed:

• from Confluence
• from JSD agent view KB search/view

Steps to Replicate

1. Rename and image to [˚_˚].png .
2. Add it to a Confluence page.
3. Integrate a JIRA Service Desk project to the Confluence space that contains the page in step 2.
4. View the same Confluence page as a knowledge base from the customer portal.

Expected Results

Image load properly in the knowledge base view.

Current Results

Image doesn't load properly in the knowledge base view.

Workaround

Rename the file by removing all special characters and and use this modified image to replace the image that is not loading in the knowledge base view.