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  1. Jira Service Management Cloud
  2. JSDCLOUD-5858

Service Desk Invitation Should Send As the Custom Project Email Address

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    Description

      Problem Definition

      Customers who have configured Jira to send Emails on behalf of their Domains notice that the Service Desk Customer Invitations still send as jira (at) instance.atlassian.net

      Suggested Solution

      If the Service Desk Project has been configured to Send on Behalf of the Customer's Domain, the invitation should come from that address
      It appears that the "Send on Behalf" Email Address is only used for Jira and Service Desk Notifications and not for Customer Invitations to a Project.

      Service Desk Notification:

      Invitation:

      Why this is important

      A Customer's Customer may have mail filtering or may not trust the jira (at) instance.atlassian.net email

      Workaround

      The jira (at) instance.atlassian.net email address should be whitelisted to ensure mail delivery from the instance

      Attachments

        1. SDNotification.png
          SDNotification.png
          108 kB
        2. Invitation.png
          Invitation.png
          92 kB

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              7ad1551c39c0 Benjamin Paton
              scranford Shawn C
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              Dates

                Created:
                Updated: