Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5856

Restricted Confluence pages are being suggested to customers at Customer Portal when jira-servicedesk-users group is used to restrict page access in Confluence

    XMLWordPrintable

    Details

      Description

      Steps to Reproduce

      1. Create a Space in Confluence.
      2. Add multiple pages to this Space.
      3. Choose a single page and restrict access to jira-servicedesk-users in the padlock icon.
      4. Create a JIRA Service Desk project
      5. Access Project settings > Knowledgebase
      6. Link to the Confluence space created
      7. Access Portal as user not listed at jira-servicedesk-users group (customer)
      8. Perform a search for the restricted page

      Actual Results

      Customers are suggested with the restricted pages even if they are not part of jira-servicedesk-users group

      Expected Results

      The page should not be displayed to users without the permission to view the Confluence page.

      Workaround

      Use a specific Confluence space for the knowledge base that only contains pages you wish to share with Service Desk users. Or use another group, except jira-servicedesk-users, to restrict page access in Confluence.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              dnguyen@atlassian.com Duy Nguyen
              Reporter:
              fcouto Coutinho (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              10 Start watching this issue

                Dates

                Due:
                Created:
                Updated:
                Resolved: