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  1. Jira Service Management Cloud
  2. JSDCLOUD-5852

Ability to completely remove and purge customer feedbacks (CSAT) from a specific JIRA Service Desk project

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-5989 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Summary

      While https://jira.atlassian.com/browse/JSDCLOUD-4391 is more on disabling of CSAT ratings, it will also be great to have a feature that allows deletion and removal of customer feedback entirely (both CSAT and worded feedback) from a specific JIRA Service Desk project.

      This will allow administrators to have more control and management on the CSAT page so that unnecessary/irrelevant feedback will not clutter up the CSAT page.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-5989 As an admin, I want to edit or remove CSAT responses

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4391 Ability To delete/disable Rating On Customer Satisfaction

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
              Votes:
              6 Vote for this issue
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              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: