Details
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Bug
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Resolution: Fixed
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High
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Severity 1 - Critical
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Description
Summary
When trying to raise a new request, the page is showing blank.
Customer Impact
No one can raise new request from customer portals
Steps to reproduce
- Set the profile language to non-English like Chinese, Russian, Japanese, etc
- Go to customer portal
- Click on any project
- Click on any request type
Expected Result
A form with list of fields is showing so users can fill in the form to raise the request.
Actual results
A blank page is showing
Notes
- The pages are working when using English as the profile language.
- This also happens when trying to view the request when using non-English as the profile language.
On Browser Console:
Uncaught TypeError: Cannot read property '_attach' of undefined at _applyInlineAttachPresenter (cv.request.create.chunk.2ce998181e90d9714e09.js:1) at HTMLInputElement.<anonymous> (cv.request.create.chunk.2ce998181e90d9714e09.js:1) at Function.each (batch.js?locale=en-US&sd_operational=true:sourcemap:23) at init.each (batch.js?locale=en-US&sd_operational=true:sourcemap:16) at Object.inlineAttach (cv.request.create.chunk.2ce998181e90d9714e09.js:1) at d.onRender (cv.request.create.chunk.2ce998181e90d9714e09.js:1) at d.c.triggerMethod (batch.js?locale=en-US&sd_operational=true:sourcemap:3442) at d.render (batch.js?locale=en-US&sd_operational=true:sourcemap:3458) at servicedesk-customerportal.bundle.a96991316c73a630d71c.js:1 at Function.m.each.m.forEach (servicedesk-customerportal.bundle.a96991316c73a630d71c.js:1)
Workaround
Support Team confirmed non-English users (such as Chinese and Japanese) are affected.
If you are still affected, go to Profile page and change your language setting to "English" (UK or US).
https://__EXAMPLE__.atlassian.net/servicedesk/customer/user/profile
