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  1. Jira Service Management Cloud
  2. JSDCLOUD-5804

Populate Organization value based on reporter when moving issues

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      When a request is moved from a non Service Desk project to a Service Desk project, the organization field is not updated automatically even though the reporter belongs to an existing organization.

      Suggested Solution

      Populate the organization field automatically if the reporter belongs to an existing organization.

      Why this is important

      Allows other customers belonging to the organization access to the request automatically upon issue being moved.

            [JSDCLOUD-5804] Populate Organization value based on reporter when moving issues

            Matthew Hunter added a comment -
            Atlassian Update - April 9, 2021

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it.

            As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - April 9, 2021 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it. As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

            Kuppili Divya added a comment -

            Hi Nabil,

            Could you please assign the task and get complete.

             

            Kuppili Divya added a comment - Hi Nabil, Could you please assign the task and get complete.  

            Nabil added a comment -

            Hi Divya,

            Implementation for feature requests depends on several factors as outlined in Implementation of New Features Policy. We do not have an ETA for when the feature would be implemented but you would be notified of the progress of this issue as you have added yourself as a watcher to this issue.

            Regards,

            Nabil added a comment - Hi Divya, Implementation for feature requests depends on several factors as outlined in Implementation of New Features Policy . We do not have an ETA for when the feature would be implemented but you would be notified of the progress of this issue as you have added yourself as a watcher to this issue. Regards,

            Kuppili Divya added a comment -

            Hi @Nabil

            When can I expect this feature integration to SDK? So as to align my work accordingly.

             

             

            Kuppili Divya added a comment - Hi @Nabil When can I expect this feature integration to SDK? So as to align my work accordingly.    

              Unassigned Unassigned
              nmohdkhalid Nabil
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                Created:
                Updated:
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