Details
-
Suggestion
-
Resolution: Unresolved
-
None
-
1
-
3
-
Description
Problem Definition
Requests created via widgets are registered to Created by com.atlassian.servicedesk.embedded
The notification emails that the end users receive show the sender as com.atlassian.servicedesk.embedded - this too is potentially problematic for some email system that are expecting email notifications to come from a specific email address and name, such as a the email address that sent the message.
Suggested Solution
Set the creator as reporter instead
Or provide an option to allow a JSD admin to set the value of the sender for these messages.
Why this is important
As the creator is set as com.atlassian.servicedesk.embedded, the From address of the notification will be sent from com.atlassian.servicedesk.embedded
Attachments
Issue Links
- is related to
-
JSDCLOUD-5908 Change Widget notification sender to Project Name
- Gathering Interest