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  1. Jira Service Management Cloud
  2. JSDCLOUD-5720

Waiting for approvals still displayed after approval if another approval is required on another step

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • Approvals
    • None

    Description

      Summary

      On a workflow that requires more than one approval step, A & B, The waiting for approval list for step B will still be displayed when it is already approved if step A is not yet approved

      Steps to Reproduce

      1. Configure a workflow with two approval steps, step A & step B
      2. Add different approvers for step A and step B
      3. Create an issue using the workflow, transition to step B without approving step A and proceed to issue closure.

      Expected Results

      No more pending issues for step B approver

      Actual Results

      The issue is still pending step B approver

      Notes

      If Step A is approved, the issue will no longer appear as pending for both step A & B approvers.
      Approval shown in the approval list even though the step does not require that approval yet.
      As soon as an approval is required for either steps, it will show for all users which have approvals on other steps too.

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              Unassigned Unassigned
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved: