Summary

Condition does not work when comparing to a string.
When adding Request type to compare, it does not match.

Steps to Reproduce

On the workflow, on the transition to "In progress" add a Condition with the configuration below:

Field: Request Type (Customer Request Type Custom Field)
Condition: !=
Value: Any request type
Comparison Type: String

Expected Results

The button to transition the status to "In progress" should not appear until the request type is changed.

Actual Results

The transition appears and status can be changed.

Notes

It does not work if adding the value as a number or option ID as well.

Workaround

https://confluence.atlassian.com/jirakb/how-to-use-request-types-in-workflow-conditions-1346050746.html