Summary

CSAT report does not show information.

Steps to Reproduce

Answer the satisfaction survey after a ticket is closed, it's not clear what triggers the double information on the database yet.

Expected Results

Only one satisfaction information should be logged on the database.

Actual Results

Somehow two entries were found for satisfaction and satisfaction dates custom fields in the database with a difference of two milliseconds related to the same issue, which got the satisfaction report stuck.

e.g.
DVS-1070,Satisfaction date,2017-10-10T19:19:07.915Z,2017-10-10T19:19:07.940866Z,2017-10-10T19:19:07.940866Z
DVS-1070,Satisfaction date,2017-10-10T19:19:07.931Z,2017-10-10T19:19:07.956909Z,2017-10-10T19:19:07.956909Z

Notes

It happened twice with the same user when answering the satisfaction survey.
When running the JQL behind the satisfaction report and the defective issue is on the list, the error 500 returns.
When running without ORDER BY Satisfaction date DESC the error does not appear.

Workaround

Contact support.