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  1. Jira Service Management Cloud
  2. JSDCLOUD-5636

Ability to change the widget language

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    Details

    • Type: Suggestion
    • Status: Under Consideration (View Workflow)
    • Resolution: Unresolved
    • Component/s: Widget
    • Labels:
      None
    • UIS:
      0
    • Support reference count:
      16
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      Problem Definition

      Currently, it's not possible to change the language of the widget. Even when we change the language on the browser or on the instance, the widget is still generated in English. The widget will follow the language configured for the Request type, request type field and the text configured in widget settings. However, for the hardcoded text, for example How can we help?, Contact us about, Powered by JIRA Service Desk, Your contact e-mail, and Send button can't be changed.

      Suggested Solution

      It would be great if we could choose different languages on the widget.

      Why this is important

      Some customer is not able to understand other language. So, it is better to standardized the language.

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              Assignee:
              59c735ccc3fd Ewin Davis K
              Reporter:
              adaluz Angélica Luz
              Votes:
              149 Vote for this issue
              Watchers:
              103 Start watching this issue

                Dates

                Created:
                Updated: