Ability to change the widget language

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      Update as of April 2021

      Hi everyone,

      This is Ewin from the Jira Service Management team. We’re excited to let you know that we’re evaluating this feature for our roadmap. We will post another update in a few months time. Alternatively, you can watch our public roadmap for regular roadmap updates. 

      Best,

      Ewin, Jira service management

       Problem Definition

      Currently, it's not possible to change the language of the widget. Even when we change the language on the browser or on the instance, the widget is still generated in English. The widget will follow the language configured for the Request type, request type field and the text configured in widget settings. However, for the hardcoded text, for example How can we help?, Contact us about, Powered by JIRA Service Desk, Your contact e-mail, and Send button can't be changed.

      Suggested Solution

      It would be great if we could choose different languages on the widget.

      Why this is important

      Some customer is not able to understand other language. So, it is better to standardized the language.

            Assignee:
            Sushant Koshy
            Reporter:
            Angélica Luz
            Votes:
            314 Vote for this issue
            Watchers:
            208 Start watching this issue

              Created:
              Updated: